Filter Content
- Principal's Letter
- Assistant Principal's Pastoral Report
- Curriculum News
- Carroll Day 2019
- RE Matters
- Important Dates for Term 3
- NAIDOC Celebrations
- Reading Matters
- Science News
- Gurubangamba Indigenous Mentoring Program
- Sports News
- Congratulations!
- Rosellas Report
- Canteen News
- Finance News
- Qkr!
- College Variety Night
- Senior Study
- LOLLAPALOOZA
- Community News
Dear Parents, Students and Friends
As Term 2 draws to a close this week, it is my pleasure to share some of the highlights that have shaped our learning environment. Our students are a testament to the rich and diverse opportunities that exist at the College. I am very impressed by the two young ladies I feature in this week’s newsletter.
Congratulations to Madeleine Handley for being awarded first place in the Year 9 Science Research Project. The Year 9 Independent Student Research Project is a requirement of the NESA Stage 5 Science Syllabus and provides the opportunity for students to show mastery of Working Scientifically skills. Students develop their own Inquiry Question to scientifically research and they are required to design an experiment, conduct a first-hand investigation, collect data, analyse data, make conclusions and write a scientific report. Students conduct the work of real scientists working for scientific institutions. The Student Research Project is an authentic Science learning experience that is an introduction to more complex and deeper Science research in Stage 6 Sciences, particularly Stage 6 Depth Studies. The best Year 9 Student Research projects were entered into the Carroll College Science Fair last week. The Science Fair is a Science extra-curricular competition in which the student projects are judged, and the students are interviewed about their work and the results of their studies. The Science department encourages students to see that Science applies to all aspects of everyday life and encourages students to further their interest in Science. Scientific thinking is at the core of twenty first century thinking and skills, and equips students for future opportunities. A most impressive exhibition of creative minds at work! Well done to all. More details follow further on in this newsletter edition.
Year 11 student, Bea Losa has been on Exchange at Carroll College for the past five months. During this time, we have experienced her talent and warmth. Bea’s creative and academic performances have been outstanding. Tomorrow is Bea’s final day at the College before returning home but not before her performance at tonight’s Variety Concert! I asked Bea to share a little of her experiences for inclusion in this week’s newsletter. Bea writes…
Dear Carroll College,
I am Beatrice Losa, an exchange student from Italy. I can say just one thing to you: thank you. When I came here, five months ago, I was scared, worried, and insecure. I had so many concerns and questions about how my life would have been here, and questions about myself. Now that I am about to leave, I can say without any doubt that my experience could never have been as great without you. Dear Carroll, I thank you because you have offered me an environment where students and teachers get on so well, they help each other, and they are so welcoming. Everyone has accepted me, everyone has given me love and become my friend, some people have become like a second family. Even though my host family is amazing and fantastic, I have spent a lot of time at school and it was important to fit in well here. Carroll, you gave me all of this and more. I have changed so much, I have become stronger, more confident, I still have questions about myself, but I feel like I know myself a bit better now. The exchange experience is definitely the most beautiful experience of my life.
However, leaving Australia will be hard. It will be hard to leave this school, my amazing teachers, who have taught not only academic, but life skills, and especially my friends. That’s probably the hardest thing about the whole experience: creating such amazing relationships and having to leave them behind. But I know I will come back. I will come back because this has become my home. Italy has a special place in my heart, it will always have, but now it shares it with Australia, with Batemans Bay and Carroll College.
I had so many amazing experiences: I’ve been to Sydney multiple times, to Canberra, to Melbourne; I took part in the activities of Carroll, the Swimming Carnival, Cross Country, Carroll Day, the Battle of the Bands, the School Play and, last but not least, the Variety Night. I have embraced the Australian culture, from food to slang. I still can’t believe that I like vegemite and that I have started saying ‘yeah, nah’ and ‘mate’!
I am talking to everyone: if you ever get the chance, go on exchange. You will be afraid, you will have moments of sadness, but you will be happy as never before, you will experience that kind of happiness that makes you fulfilled. I will never be thankful enough to my parents, for letting me come here, to my host family, for accepting me and being so amazing, to Carroll, for giving me the best environment I could have asked for, and to my friends, for being the best people I have ever met.
Someone told me not to be sad because it’s over, but to smile because it happened. I am embracing that, because I will never forget all of this, and I will always smile, thinking back to these months.
I just want to say goodbye to everyone… or maybe better, catch ya later! Because I will see you again, eventually. I can feel it in my heart. This is over, but now a new chapter is beginning, and Australia will be part of it.
Lots of love,
Bea
On behalf of the Carroll College community, I wish Bea every happiness and success for the future. I am certain she will treasure her fond memories of her time with us. Bea has been an asset to our school and a special friend to many. Italy awaits…
Building Project
It has been an exciting week at the College this week with the much anticipated handover of our new staff facilities and four new classrooms. The space is beautifully designed with contemporary layout and facilities. This completes a three-year project at a cost of approximately $4M. In total, we have received 10 new classrooms (D & E Block), new Staff Centre, Refurbished Kitchen classroom, and new Pastoral Care Office. The funds have largely come from a Government block grant, with Catholic Education also contributing to the overall costs.
We are most grateful to receive such support in upgrading the College. These spaces will be enjoyed for many years to come.
Variety Concert Tonight!
I warmly invite you to our Variety Night this evening. I have been privy to some rehearsals over the past couple of days and I can assure you it is an event not to be missed! It is our absolute pleasure to showcase the talent and passion of our musicians. I know the evening will be extremely enjoyable. Please come along. There is no entry fee. An easy dinner for families we be available at a small cost - homemade soup/bread rolls and sausage sizzle. This will be available from 5.15 - 6.00pm. The Concert commences at 6.00pm sharp. It is a wonderful way to complete a terrific term.
I take this opportunity to thank Mrs Ros Maher and Mrs Teagan Lomax for their musical direction. Claire Reid - sound and lighting, Matt O'Brien - sound and lighting, Peter Rich - preparing songs and accompanying students, Barny Barnbrook - Concert Band, Paul Baker – accompaniment, and Mr Paul Cullen – Master of Ceremonies. I also specifically thank the Carroll College team for all the support they have provided behind the scenes to bring this evening together. Well done to all!
Student Academic Reports
I have had the pleasure of reading Student Reports this week and I commend students on their progress throughout Semester One. Student reports will be uploaded to the Sentral Parent Portal tomorrow. An email notification will be sent to parents to advise when Reports are accessible in the portal. Please take this opportunity to celebrate with your child/ren. Their growth and progress at this time is highly important. Students deserve acknowledgement for their fine efforts this semester. It was a pleasure to read the affirming comments made by teachers.
Athletics Carnival
Thank you to Mr Fogarty and the staff for coordinating such a well run carnival last Friday. The atmosphere was relaxed yet upbeat. It is rewarding to see the students supporting each other and genuinely encouraging effort. A testament really to the culture we are all working hard to achieve each day. Congratulations to our athletes who will be moving on to the next level of competition.
There are a number of school jackets in lost property in the front office. I understand that some students misplaced their jacket at the carnival. Please encourage your children to check that they have the correct jacket and have not picked up another child’s by mistake.
Enjoy the school holidays. Take time to relax and enjoy a slower pace as a family. I thank you for your ongoing support of the College. We have experienced a particularly productive term. The staff are excited to be relocating into their new office space when we return for Term 3.
School resumes on Tuesday 23 July for all students.
Jacqueline Heffernan
Principal
Assistant Principal's Pastoral Report
Thank you to all the staff and parents who have supported the students this term in allowing them so many opportunities to represent the College. These involve the early morning drop offs, late pick ups, finding money, making lunches, rehearsals, training and preparing lessons that are in place to ensure that the Carroll students have so many opportunities where they can compete, play, debate, speak, perform and have fun.
Our students are very lucky to have great role models in our College, Indigenous, Faith and House Captains who set great examples of positively taking part in College representation and other activities. Last Friday’s Sports Carnival was a great example of positive participation with Captains leading cheers, dressing up, rounding up athletic teams and driving a great spirit of participation.
During term three our Year 11 students will begin their leadership journey. Students are able to apply for positions of leadership as:
- College Captain
- College Vice-Captain
- Indigenous Captain
- House Captain
- Leader in Faith Formation
All of these positions follow a similar process for selection and shortlisting occurs at each stage of the process. The selection criteria is a balance of:
- A written application
- A speech to peers (for College Captain only)
- A preference indication by Year 11 students and staff (for College Captain only)
- An interview.
Last year there were many applications with over 45 individual indications for positions of leadership. It is fantastic to see how many students were willing to put themselves forward to become a leader and develop their personal potential. Further information about 2020 leadership will be discussed with Year 11 during Friday’s Pastoral Period.
During the school holidays the Currents Live Music event will take place on the 13th July at the Moruya RSL hall from 6.00pm to 10.15pm. Students from Carroll College will be taking part in the night. Tickets are $20 or $15 presale and there is free buses running from Narooma and Batemans Bay. Please see further in the newsletter about transport times.
I hope everyone has a safe and relaxing break, see you in term 3.
Nathan Mansfield
Assistant Principal - Pastoral Care
Year 7 – 10 Reports
Year 7- 10 reports will be published to the Sentral Parent Portal on Friday 5 July. Students and families are encouraged to read the report together and discuss the results and teachers comments. If you are unable to access the portal please call the College ASAP and speak to Kristy Ellis who will guide you through the set up. Parent teacher interviews will be held on Monday 19 and Tuesday 27 August.
House Awards Assembly
As part of our school wide positive behaviours, Broulee ABC, the College ‘celebrates success’. Using the results from the Semester 1 reports the College will award Achievement Awards (receiving an A in a course) and Endeavour Awards to Year 7 – 12 students during House Assemblies on Wednesday 24 July, starting at 10.10am. All parents are invited to join us in celebrating their child’s results from Semester 1.
The House assemblies will be held in the following venues:
Chisholm: Hub
MacKillop: Hall
Xavier: E1 and E2
Year 10 Subject Selection Interviews
This week Year 10 students have been busy meeting with Coordinators to discuss their subject choices for Year 11 and 12. If any Year 10 student was unable to make their interview, they can reschedule a new time with their Coordinator in Week 1 next term.
Curriculum Expo
On Tuesday 30 July the Curriculum Expo will be held in the College Hall. Years 8, 9 and 10 students and parents are invited to have the opportunity to visit curriculum stalls, discuss NSW Education Standards, investigate Vocational Education and Training opportunities and find out about Elective Courses. Please see the flyer for session times and information.
Year 12 Trial Examinations
Year 12 students are busy preparing for their trial HSC examinations. Exams will be held in Weeks 3 and 4 next term. Here are some tips to help students prepare for their examinations:
- When studying for an examination, the most effective approach is to simulate the behaviour you’ll ultimately be required to perform. Therefore, always include practice exam questions and past papers in your revision sessions. This way, you can get used to the style of questioning and become familiar with any patterns.
- Work through as many examination papers as possible. Aim to complete at least 5 past papers per subject before your Trial Examination.
- The first batch of examination papers should be addressed in an ‘open book’ fashion i.e. students can refer to their notes, text and books as they are working through the first 2-3 papers.
- After reading a question – give it a go. If you are unable to answer the question refer to your notes.
- Do not worry how long it takes you to complete a paper, you are not expected to work through an entire paper at this early stage.
- The next two papers should be tackled in a ‘closed book’ fashion.
- Circle or highlight difficult questions and re-visit these questions before the Trial Examination.
- Note what’s required of you in the exam(s). Are you required to answer every question in the paper or do some sections allow you to choose between different questions?
- Practice writing answers to sample essay questions. Ask a friend/parent/teacher to use the exam criteria sheet to mark your paper. Use the feedback to make necessary corrections.
- Be aware of marker expectations and ensure you provide well-structured answers to attain maximum scores. Browse the NESA website for past papers and markers feedback notes.
Good luck with your studies Year 12.
Mrs Sandra Harris
Assistant Principal Curriculum and Achievement (Acting)
Carroll Day Mass
Year 12 letters
Time Capsule letters
Celebrating the College
Battle of the Bands
Carroll Day Mass
On Friday 21 June the College celebrated Carroll Day which began with Mass in the Hall. Fr Stephen Astill of Sacred Heart Parish conducted the service. As a Catholic school it is important to come together in this way and celebrate our beliefs and the traditions of the Church. Modern music and beautification of our Hall into a prayerful space, all make the Eucharistic celebration more reverent and engaging for all. Thank you to Mrs Charlotte Nicoletti, Mrs Ros Maher and Mrs Teagan Russell for all their work and attention to detail in making this celebration one of great beauty for our community.
Upcoming Youth Ministry Events
Term 3 will be a very bust term for Youth Ministry. In August alone students from the Years 9 and 10 CSYMI classes will attend the ‘Shine’ CSYMI Conference in Canberra, Year 7 students will take part in their Formation Day and Year 8 will attend a ‘Catch the Wave’ Formation Day led by Youth Ministers from the Archdiocese. Further to this, the Year 9 CSYMI class will prepare and facilitate the Primary Schools’ Eucharist Retreat Day. Please keep all these students in your prayers as they take part in these important events in the life of the College.
Erica Drewsen
RE Coordinator
Monday 22 July – Student pupil free day
Tuesday 23 July – Term 3 starts Year 7 – 12
Wednesday 24 July – House Semester 1 Awards assembly (10.10am – 10.55am)
Tuesday 30 July – Curriculum Expo Year 8-10
Friday 2 August – NAIDOC ceremony
Friday 2 August – Year 12 UOW Road to Success
Monday 5 August to Monday 19 August – Year 12 Trial HSC examinations
Friday 9 August - Year 7 Formation Day
Monday 12 August to Friday 16 August – Year 11 VET work placement week
Friday 16 August - Year 8 Pastoral Day
Thursday 19 August – Parent teacher interviews
Friday 23 August – Year 8 Formation Day
Tuesday 27 August – Parent teacher interviews
Tuesday 27 August – Mackillop House Day
Wednesday 28 August – 9/10 and HSC Drama night
Thursday 29 August – Father’s day breakfast
Wednesday 4 September – Year 10 Spring Fling
Wednesday 11 September – HSC music evening
Thursday 12 September – Year 7 Immunisations – 2nd Clinic
Thursday 12 September to Friday 20 September – Year 11 Preliminary examinations
Tuesday 24 September – Last day of Year 12 classes
Wednesday 25 September – Year 12 Graduation Mass and Awards Assembly
Thursday 26 September – Year 12 Graduation dinner
Friday 27 September – Last day Term 3
For more information on College events and other calendar dates please visit the parent and student Sentral portal.
Save the Date
Wednesday 31st July
The yuin banaan is a cultural celebration held by our Catholic Schools on the South Coast. Students, families and staff from St Bernard’s Batehaven, Carroll College Broulee, St Mary’s Moruya, Lumen Christi College Pambula and St Patrick’s Bega are coming together on Wednesday 31 July for this event. It will run from 10am- 2pm at Captain Oldrey Park in Broulee. All of our Indigenous families are invited to attend.
The event is part of our NAIDOC celebrations and is intended as a day for students and families to celebrate Aboriginal and Torres Strait Islander Culture through participation in a range of cultural activities, including a traditional cook-out.
Friday 2nd August
The Carroll College’s NAIDOC celebration will be held on Friday 2nd August at 10 o’clock. Families are invited to join us for the service which will be followed by morning tea in the senior courtyard.
Our Parents: Letters from the Heart
I was cleaning out a storeroom the other day and came across copies of old student letters that I asked them to write to African children as part of a writing exercise. It was 2014 and I was touring South Africa with the Over 60’s Australian cricket side. We were due to visit a school outside Kynsna on the way to Cape Town. Cricket coaching and a day spent visiting classrooms and talking to the kids.
I presented the letters to one of their teachers who read them aloud in both Xosa and English. It was moving to hear some of the contents about their lives in the Eurobodalla, their hopes, dreams and love of family. My own Year 7 students from CCB had such hope and optimism. I hope they are all doing well out in the world all these years later.
Here are some excerpts from those letters that affirm the importance of you (parents and guardians) in young peoples’ lives.
“I don’t know where I’d be without them. They mean the world to me. All I know is that I would always be better with their arms around me. They’ll always love me, no matter what….’ (ALLIE)
“In the saddest times they make me smile. We sit on the lounge watching movies and laughing as the rain tumbled down outside. It is the happiest memory of my childhood…” (Brody)
“There are no words to explain how incredible they are. Always believing in me no matter how many mistakes I make. I guess that’s what love is. I am so grateful for everything they do for me…” (Claudia)
“When I was young, crying in my daddy’s arms made me feel safe. I trust my mum with my heart and all my fears. I can tell her anything. I love them very much.”
“Hi, I am interested in learning about your life in Africa. I have a happy life. My parents are incredible people. They have made great sacrifices to send me to a good school. How many in your family? I hope that you are loved as much as I am.” (Grace)
No feeling compares to when my mum tucks me in and gives me a kiss goodnight. I feel special. I hope I always will. My parents drive me everywhere to play sport. Early mornings in winter when they could be sleeping in. I will always be grateful.” (Ian)
Make no mistake. There may be fractious times during adolescence but they are years of building memories that will sustain them in the living years as they eventually become parents themselves, all the while re-inventing those precious, joyous times. There are many styles of parenting. My own father long gone now was a quiet man but in an hour in his company was a lifetime of learning. A poem called “Those Winter Sundays” beautifully captures his stewardship.
“Sundays too my father got up early
and put his clothes on in the blueback cold,
then with cracked hands that ached
from labour in the weekday weather made
banked fires blaze. No one ever thanked him.
I’d wake and hear the cold splintering, breaking.
When the rooms were warm, he’d call,
and slowly I would rise and dress,
fearing the chronic angers of that house,
Speaking indifferently to him,
who had driven out the cold
and polished my good shoes as well.
What did I know, what did I know
of love’s austere and lonely offices?” Robert Hayden
It could equally apply to our mums. As I write about the role of parents it is good to reflect on the last line of that beautiful homage to the poet’s father. What do we children know, what can we ever truly know of parental love’s often lonely and unappreciated qualities.
Paul Cullen
paul.cullen@cg.catholic.edu.au
Gurubangamba Indigenous Mentoring Program
The Indigenous students from Carroll College along with students from Years 5 and 6 from St Mary's and St Bernard's spent two days in Sydney on an excursion in week 8. This excursion is part of the Colleges mentoring program which helps students from Year 5 and 6 transition to secondary schooling.
The students went to Taronga Zoo, explored Sydney Harbour and the CBD, visited the Australian Museum and St Mary's Cathedral and in the night were treated to bowling and laser tag.
The highlight of the excursion was the students experience at the Sydney Opera House where they saw a performance by Bangarra Dance Theatre. One of the most important parts of the trip was the interaction between all of the students. This experience allowed everyone to create positive friendships which will support them through their educational journey together.
All students had an amazing time whilst in Sydney and were grateful for the opportunity to have the experience.
2019 Carroll College Athletics Carnival Results
Age champions –
Age |
Female |
Male |
12 Yrs winner |
Sky Wildman |
Freddie Friskin |
13 Yrs winner |
Amelia Whittaker |
Luke Gallen |
14 Yrs winner |
Channel Glasson |
Bailey Brady |
15 Yrs winner |
Bonnie Brewer |
Ben Fish |
16 Yrs winner |
Emma Lassau |
Lavhy Franchi |
17rs+winner |
Zalie Betts |
Klaye Van Weerdenburg |
House results –
House |
Place |
Points |
Xavier |
1st |
1443 |
Chisholm |
2nd |
1325 |
Mackillop |
3rd |
797 |
Congratulations to all the above students and also to the students who competed on the day. Students who came 1st or 2nd in the 100m, 200m and 1st in the shot put, javelin, discus, long jump, high jump, 400m and 800m are eligible to compete in the Archdiocesan Athletics Carnival which will be held on the 22nd of August (week 5) in Canberra. Please register on the Canberra/Goulburn Archdiocesan Website and pay via Qkr ASAP (details were given out in permission notes).
Mr. Fogarty
Sports Coordinator
7/8 Girls AFL Team
The Year 7/8 Girls AFL team competed at the AFL State Finals in Canberra at Manuka Oval on Monday 24th June. The girls showed great skill and determination on the day and displayed excellent team work and comradery. They came 4th in their pool and overall were the top 7th team in NSW/ACT. Well done girls, this is an amazing achievement.
Special mention must go to Zalie Betts (Year 12), who coached the team. Zalie went above and beyond and volunteered countless lunch breaks to coach the girls. She is a knowledgeable, dedicated and motivating coach. Thank you Zalie!
Louise Bonner
Classromm Teacher
CCC Open Basketball Finals
1 | Jordan | Bandur | 1 | Amelia | Berry | |||
2 | Lahvy | Franchi | 2 | Maddie | Blewitt | |||
3 | Riley | Maher | 3 | Maggie | Blythe | |||
4 | Dylan | Miller | 4 | Darcy | Coppin | |||
5 | Braith | Portheous | 5 | Izzy | Cummins | |||
6 | Darcy | Rankin | 6 | Roxy | Horne | |||
7 | Jonah | Slockee Albert | 7 | Jade | O'Shannessy | |||
8 | Angus | Turner | 8 | Marie | Slockee Albert | |||
9 | Klaye | Van Werdenburg | ||||||
Coach: | Jeremy | Harding | ||||||
Manager | Tim | Hodges | Coach: | David | Blewitt | |||
Manager | Hailee | Gray |
Art Success
A recent event held by Eurobodalla Agricultural Show recognised the outstanding efforts of a student from Carroll College. Madeleine Forner has participated in the Show since 2013 and has won many prizes for her art over this seven year period including Most Successful Exhibitor annually. Madeleine is an accomplished acrylic, watercolour and collage artist but demonstrates versatility across a range of mediums.
At the 2019 Show, Madeleine achieved Most Successful Exhibitor in the Youth Category (for High School Students) – across various sections including Art. Madeleine also won 1st Place in the Open Art Category – Best Artwork by a High School Student.
As a result, Madeleine was the recipient of the Bob and Mary Greig Encouragement Award and Shield. Madeleine has been the recipient of this Award and Shield from 2017 to 2019. Congratulations to Madeleine!
On the 11th of June a group of students from the Rosellas accompanied by Mrs Ashby, Mrs Enfield and Mrs Emma Patyus from the Eurobodalla Shire Council headed out to North Moruya in order to conduct a micro plastic and beach clean-up. Thanks to the Coastwatchers Environment Fund earlier this year, donating money to enable the Rosella group at Carroll College to purchase a micro-plastic kit and 2 extra sieves, we began by logging details on the area including tides, location, vegetation and human impact. We then split into groups to collect micro plastics in the sand at North Head Beach. The information we collected is for Ausmap. Ausmap is a company designed to document and analyse micro plastic pollution in Australian aquatic environments. The Total Environment Centre (TEC) and Macquarie University are the project leaders, working with a consortium of research, environment, education, government and sustainable business organisations. This meant that the data we obtained needed be collected following scientific processes - we used three testing kits to test three random spots along a 30-metre stretch of the Moruya River. We gathered the micro particles in the sieves and took them back to school for recording. We ended up sending off 7 specimens of what appeared to be micro plastics. To complete the excursion we walked along the beach collecting the larger rubbish and debris. For a relatively clean beach, the amount of rubbish found was truly quite surprising. We found many bottles, deteriorating plastic bags, a large plastic tub and even an ironing board. Once counted we realised we had over 300 particles. Overall, the day was very enjoyable and quite concerning on the amount of debris that can be found on our beautiful beaches. Thank you to Emma for assisting us in our research and collection. Thank you to Mr Foster for driving the bus to our location and back.
Written by Damia O’Loughlin and Mrs Ashby
Thank you to those families who have paid their Term 2 Fees. Fees were due on 21st June – if you haven’t paid fees already, please make arrangements during this week.
Fee payments can be made by the following:
1. Using Qkr! By Mastercard - please find more information about this at https://www.mastercard.com.au/en-au/about-mastercard/innovations/qkr.html
- BPAY - a lump sum payment can be made at any time during the term using our BPAY facility. Your BPAY code can be found at the bottom left hand side of your fee statement.
3. Direct Debit - this form can be found at http://www.cdf.cg.catholic.org.au/_uploads/rsfil/00009.pdf, once completed it can be returned to marina.hanson@cg.catholic.edu.au
If you are having trouble meeting your fee commitments please contact the College as a priority at finance.ccb@cg.catholic.edu.au or contact the Business Manager via email rhonda.forner@cg.catholic.edu.au
Handy Hints
How to keep track of your Qkr! Payments
Itemized Qkr! eReceipts provide a record of purchase and are a convenient way to keep track of your Qkr! Payments.
To view your eReceipts:
- Open Qkr! And tap ‘Activity’
- Scroll down to ‘Order History’ and tap ‘Receipt’ to view eReceipts
Never lose a receipt: email receipts to your account by choosing to turn on Auto email Receipts in your account settings.
Qkr! Is our preferred payment option. If you need help using this please contact the Office.